CLEANING SERVICES FAQ

1. What should I do before professional cleaning services?

To ensure a spotless cleaning services and effective housekeeping, we ask you to pick up clothing, toys, and other household items prior to the visit from our home care techs for house cleaning. (Please remove clutter so we can effectively clean all surfaces. We pride ourselves on servicing Smyrna, Atlanta, and  Douglasville

2. How many professional cleaning services technician will take care of my home?

Most times your cleaning services home care techs will consist of two techs; sometimes we might have a solo tech. The plan and structural of our company and customer retention relays on getting you a set-up with home care techs who know you and your home and who can be consistent in exceeding your expectation while providing you VIP house cleaning. Housekeeping in Smyrna, Atlanta, and Douglasville

3. Thoughts about processional cleaning services technicians?

All home care techs are thoroughly screened, including criminal background checks local and nationwide, drug tested, verified authorization to work in the US, and reference checked. All new home care techs will receive detailed hands on training, and partnered with one of our veteran techs before they can work alone. Also for additional peace of mind all home care techs are aware that A& A Home Care Management will conduct quality checks at random on job sites/home sites to ensure that all training methods and systems are being processed to always excel at exceeding 

customer expectations. Cleaning Services are required to be executed at superior standards by all our housekeeping staff and management if need be. House cleaning in Smyrna, Atlanta, and Douglasville for years. 

4. Should I be home during professional cleaning services ?

No, we just need a way to enter your home. Most clients provide a key or instructions on gaining access to home for cleaning services. We have customers throughout Smyrna, Atlanta, and Douglasville. 

5. Do we bring our own cleaning supplies & equipment during maid servcies?

Yes. We provide all cleaning supplies and equipment to make your place shine for cleaning services . If you have a specific cleaning products or equipment you prefer to take care of your home during the house cleaning please inform us during booking so we can advise our techs assigned for your booking. 

6. Can I skip or reschedule an appointment?

Cleaning services require a minimum of 24 hours advance notice, otherwise there will be a late cancellation penalty fee of $50.00. If you are not home at scheduled service time or you send the tech away, a cancellation fee of $50.00 will be charged to card on file at time.

image12

7. What if I am not satisfied with my professional cleaning services?

For any reason you are not satisfied with your cleaning services, just contact us within 24 hours of your service and we will return to job- site to re-clean and make it right at no additional cost. All work is non-refundable; however, we pride ourselves on exceeding our customer's expectations. Housekeeping is a skill we pride ourselves on and making our customer happy is a top priority. Cleaning for years in Smyrna, Atlanta, and Douglasville 

8. How many years’ experience do, we have in cleaning in industry?

Over 20  years of experience in providing cleaning services, housekeeping, and house cleaning. One family at a time. We would love to EARN AND KEEP your business and provide HOMECARE so you can enjoy the more important things in life such as creating wonderful memories with loved ones.  Cleaning homes and commercial properties throughout Smyrna, Atlanta, and Douglasville. 

9. What is the time frame of appointment?

Our  cleaning services time is a range that represents our arrival window to deal with unpredictability of traffic, parking, and other surprises that could happen before leaving another house cleaning. We do understand how valuable your time is and will keep you updated on any delays etc to ensure your housekeeping is delivered to higher than most standards. Serving Smyrna, Atlanta, and Douglasville among some of the cities throughout Georgia 

10. When are we open for professional cleaning services?

We are open Monday- Friday with limited availability on Saturdays for cleaning services  and Sundays with special situations only. Housekeeping in Smyrna, Atlanta, and Douglasville. 

11. How do I pay for my professional cleaning services?

Pre-authorization of the credit card is completed the night prior to the scheduled service day. The credit card is later charged upon the completion of service. We only accept credit or debit cards. cleaning services house cleaning housekeeping 

12. Are you insured and bonded?

 Yes!  Your safety and protection is top priority.  We carry full general liability and workers compensation. Our cleaning services is fully legal and you are fully protected and covered. Housekeeping is important to us and insuring safety  is a priority. House cleaning in Smyrna, Atlanta, and Douglasville. 

13. Are professional cleaning services technicians employees or sub-contractors?

To protect our customers and our company, all our teammates are employees we pay insurance and works comp so you don't have to. Cleaning services, housekeeping, and house cleaning is very important to Appointed and Anointed Home Care. Cleaning homes for years in Smyrna, Atlanta, and Douglasville. 

14. What is breakage or damage happens while cleaning my home?

We treat all the homes we care for as our owns with top care and luxury cleaning services. We know accidents happen, when it does we will leave a note and contact you asap to remedy the situation. We believe in maintaining our high integrity and honesty.  We will make every attempt to repair, replace or pay for any damage or breakage caused.  We asked that you notify us of any expensive valuables that should not be cleaned and they will be placed on our "do not clean" list in your housekeeping work order. House cleaning in Smyrna, Atlanta, and Douglasville. 

15. Must home have power and water during service?

We require both power and running water to effectively clean your home during cleaning services. Housekeeping in Smyrna, Atlanta, Douglasville 

16. What is our non-solicitation policy?

Appointed & Anointed Home Care LLC has invested time and money in hiring, training, development of our team members for superior cleaning services . By using our housekeeping services you agree not to solicit for hire any staff member introduced by us. If you hire and knowingly engage in direct working relationship with any team member of Appointed & Anointed Home Care LLC, a $3,000 referral fee will be due immediately upon employment or services performed by team member, regardless of employment terms. House cleaning in Smyrna, Atlanta, and Douglasville. 

17. Any additional questions call today 404-220-8711